During your stay, save our contact info +52 (958) 106 2018; locate us in Google maps as HEVEN Residence.
STAFF
Our team is here to help you with any questions or needs you may have. Please don’t hesitate to contact us via SMS or WhatsApp during business hours.
Front office / Accounting
Victor de las Fuentes
+52 958 106 2018
heven.conta@gmail.com
Concierge
Eduardo Ramírez
+52 958 143 8162
Juan Carlos Sánchez
+52 958 104 3080
Wi Fi
HEVEN password: zipolite2022
If you wish to print any document, such as passport copies or boarding passes, e-mail them to heven.residence@hpeprint.com and request our staff members to print it out.
Water use and consumption
HEVEN Residence is not connected to Arroyo Tres suburb sewer system and considering there is no infrastructure nor enough water supply, we bring water in a tank truck; every day, we bring in about 3,500 liters of water. We make use and recycle our water as follows: bathroom sink, shower and kitchen sink water, after its use, moves to three different stations where it goes through a decantation process to separate it from soapy residues. The remaining sub-product is then pumped to a container, called Torre Napoli, where the liquid is collected and distributed through underground pipes to the terraces called Tequisquiapan, Infinity and Flamboyant Ramp.
We also irrigate our plants with this water and it leaves a harmless but strong sulphurous odor. The smell can be unpleasant but it disappears within an hour, just the required time for recycled water to come into contact with oxygen. We ask for your understanding, unlike big cities, Zipolite does not have sewerage nor a drain water system, we must all filter our water until its final processing.
On the other hand, toilet tubing is directly funneled to two biodigesters, located outside HEVEN and manufactured to decompose SOLID ORGANIC MATERIAL with the help of bacteria. These biodigesters are eco-friendly and high-efficiency industrial products, not to mention their great value. These biodigesters cannot process paper, plastic, latex or cotton products. Please discard toilet paper, condoms and sanitary napkins directly into the wastebasket sitting next to the W.C. All together, we can make wise use of water. We invite you to help us preserve and kindly enjoy water during your stay in this land. Remember seventy percent of your body is made up of water!
Waste recycling
There’s a small bin on the kitchen counter. Green waste must be discarded in it. There’s a reed basket that must be used to discard recyclables like paper, cartons, glass, aluminum, cans, plastic and PET. Sanitary waste must be discarded in the bathroom bin. These residues will be incinerated by the people in charge of recycling, please do not put plastic together with these residues unless they´re disposable razors, condoms, sanitary napkins and wound care supplies like syringes, band-aids, etc.
Furniture and Appliances
Make good use of house décor, furniture, appliances and cooking utensils included in your apartment. After your departure other guests will use them, too, therefore, we request to do as follows:
- Leave all appliances/furniture inside the apartment
- If something breaks, is broken or not working, contact us immediately.
- Do not carry or interchange decorations or furniture from one apartment to another or to any of the amenities.
- Hand and shower towels must never be taken outside of HEVEN, but you can use them at the pool and in any of our terraces. You will find handmade beach towels in your room, they are made of cotton and you will recognize them by the stripes.
Swimming pool rules
There’s a small pool at HEVEN its main purpose is to encourage conversation among our guests. The pool has a delicate balance and to keep it intact we request you the following:
- Slowly, go into the pool, be cautious.
- Do not lay glass bottles around the pool; you may drink cocktails or sodas in a can or plastic bottle, or use any of the acrylic glasses available in our bar.
- It is best if you do not ingest any food while in the pool. If you’re hungry or craving for a snack, please utilize our amenities La Palapa – Bar.
- Please drink responsibly and safely, show consideration and thoughtful regard for others.
- Avoid applying lotion or oily products right before going into the pool. These products take approximately 10 – 20 minutes to sink into your skin, so it’s best to apply them earlier.
- It is of utmost importance, obligatory, to use the restrooms located at La Palapa.
- For hygiene and health issues, sexual activity in the pool is not allowed.
- Do not leave personal items or towels behind at the garden and lounge chair areas.
Pets
Our pets are Piccolino and Stella, our guards, two dogs rescued by Terra Extra (find them on Facebook), and our cats Oriane (the fluffy one), Heven (big and chubby) and Miranda (calico cat). You’ll find them wandering around the gardens of HEVEN Residence! Initially, we used to welcome our guests’ pets, too. Unfortunately, this is not possible anymore, our furry guards have become overprotective and there’s a potential risk of animal fighting and/or barking.
Please don’t feed the pets, they’ll start begging you, and other guests too, for food. On the other hand, this practice breaks their diet. If you allow the pets into your room, please don’t leave them behind when you go out.
Safety
Always close the main door after leaving or coming into the house. Every guest should do this, safety is everyone’s responsibility. Take care of your belongings and keep them close to you. We cannot be held responsible for lost or missing objects. Security cameras are constantly monitoring HEVEN Residence’s perimeter.
Zipolite is a peaceful and quite safe town, yet its inhabitants earn minimum wage. When you go to town, please abstain from carrying smartphones, tablets, cameras or a wallet with all your available cash. Use the safe box to store your money and valuable objects.
Safe box
How to program your code:
- Push the red button located in the back of the door
- You will hear two beeps, and a yellow light will switch on the screen
- Compose the desired code (4 numbers) and press “A”
- Test your code composing, once again, those 4 numbers and “A”
Lastly, please double-check for your belongings in your apartment upon departure. In the same way, we appreciate an organized apartment, besides a clean and neat kitchen.