Concierge
Eduardo and Juan Carlos are HEVEN Residence‘s concierges. They’re in charge of the hydraulic and electric systems, in addition to the furniture. They can also come in handy with your luggage, calling a taxi or restaurant reservations. Please don’t hesitate to contact them via SMS or WhatsApp during business hours.
Eduardo Ramírez
+52 958 143 8162
Juan Carlos Sánchez
+52 958 104 3080
Safe box
How to program your code:
- Push the red button located in the back of the door
- You will hear two beeps, and a yellow light will switch on the screen
- Compose the desired code (4 numbers) and press “A”
- Test your code composing, once again, those 4 numbers and “A”
Rain season
- Collect and put away items like longue chairs, hammocks, towels, clothes, etc.
- Switch all lights off or just leave one on, and unplug refrigerators, computers and household appliances
- To avoid the deterioration of antennae and repeaters, WiFi is turned off during storms
Hurricane season – starting from July 1st to November 30th
What to do?
- Make a plan
- Purchase canned or wrapped goods
- Get a first-aid kit
- Have containers with a lid to store water
- Torches, portable radios, matches, candles, etc must be kept handy
- Secure valuable documents
- Spot the closest haven and comply with local authorities
During the storm:
- Take notice of the weather forecast issued by local authorities
- Cut off the electric current main source and close manual valves of all gas tanks
- Stay away from the beach and keep your distance from windy areas
- Stay until local authorities allow you to come out and the danger is over.
- Be cautious of the eye or inner core of the storm. The weather in the eye is relatively calm and cloud-free for a while and it’s best to stay home until winds become stronger and blow in the opposite direction.
After the storm:
- Reenter the devastated area upon local authority authorization
- If there are any seriously injured people, do not move or touch them and report them to the local authority
- Avoid touching cable wires, and be careful with fences, houses and buildings that are at risk of collapsing.